Our commitment to protecting your personal information
Last revised on May 23, 2018, effective as of May 25, 2018
This policy describes how Register Event treats your information, not how other organizations treat your information. If you are using Register Event in a workplace or on a device or account issued to you by your employer or another organization, that company or organization likely has its own policies regarding storage, access, modification, deletion, and retention of communications and content which may apply to your use of Register Event. Content that would otherwise be considered private to you or to a limited group of people may, in some cases, be accessible by your team owner or administrator. Please check with your employer, team owner or administrator about the policies it has in place regarding your communications and related content on Register Event. More on this below.
In this policy, we talk about various roles within a Register Event team and the privileges that come with each. It’s helpful to understand these roles and the relationships between them. Here’s the breakdown: primary owner > team owner > team administrator > team member. Primary owners have the most control over their team’s settings on Register Event, followed by team owners and then team administrators. The person who establishes the Register Event team is considered the primary owner with the most control over the team (which is why it’s not a good idea for this person to be a contractor or temp employee). Teams can have more than one owner, but only one can be the primary owner. Primary ownership can be transferred to another user after the team is created (see prior note about temp workers and flaky people). All team owners are administrators, and all owners and administrators are also team members.
Information we collect and receive
We collect different kinds of information. Some of it is personally identifiable and some is non-identifying or aggregated. Here are the types of information we collect or receive:
- Team information. When you create a website on Register Event, we collect your email address (as the team owner), your team name, Register Event domain (ex: your-site-name.registerevents.co.za), your username that appears in your Register Event site, and password.
- Account and profile information. The only information we require to create your Register Event account is an email address and password. Optional information you can enter into your profile includes information such as your first and last name, what you do, your Skype username, and your phone number etc.
- Log data. When you use Register Event, our servers automatically record information including information that your browser sends whenever you visit a website sends when you’re using it. This log data may include your Internet Protocol address, the address of the web page you visited before coming to Register Event, your browser type and settings, the date and time of your request, information about your browser configuration and plug-ins, language preferences, and cookie data.
- Device information. In addition to log data, we may also collect information about the device you’re using Register Event on, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings.
- Geo-location information. Precise GPS from mobile devices is collected only with your permission. WiFi and IP addresses received from your browser or device may be used to determine approximate location.
- Register Event usage information. This is information about which teams, channels, groups, people, features, content, and links you interact with within Register Event and what integrations with related services you use.
- Information from partners or other 3rd parties. Register Event may receive information from partners or others that we could use to make our own information better or more useful. This might be aggregate level information about which IP addresses go with which area codes or it might be more specific information about how well an online marketing or email campaign performed.
Cookies are small text files sent by us to your computer and from your computer to us, each time you visit our website. They are unique to your Register Event account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.
Some cookies are associated with your Register Event account and personal information in order to remember that you are logged in and which sites you are logged into. Other cookies are not tied to your Register Event account but are unique and allow us to do site analytics and customization, among other things. If you access Register Event through your browser, you can manage your cookie settings there but if you disable all cookies you may not be able to use Register Event.
Register Event sets and accesses our own cookies on our company-owned domains. In addition, we use 3rd parties like Google Analytics for website analytics. Google Analytics provides their own opt-out. We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.
How we use your information
We use your information for the following:
- Providing the Register Event service. We use information you provide to authenticate you and deliver message content to you and from you
- Understanding and improving our products. To make the product better we have to understand how users are using it. We have a fair bit of data about usage and we intend to use it many different ways to improve our products, including research. This policy is not intended to place any limits on what we do with usage data that is aggregated or de-identified so it is no longer tied to a Register Event user.
- Investigating and preventing bad stuff from happening. We work hard to keep Register Event secure and to prevent abuse and fraud.
- Communicating with you
- Solving your problems and responding to your requests. If you contact us with a problem or question, we will use your information to respond to that request and address your problems or concerns.
- In-product communications. We may use the information your provide to contact you through Register Event using email or other communication tools.
- Email messages. We may send you service and administrative emails. We may also contact you to inform you about changes in our services, or our service offerings. These messages are considered part of the service and you may not opt-out of them. In addition, we sometimes send emails to Register Event users about new product features or other news about Register Event. You can opt-out of these at any time.
When you use Register Event, you have control over a number of things with respect to your own privacy and choices about how your content is visible to others or not. If you are a Register Event site administrator, you have additional choices that impact your sites’ privacy. Some users will not have access to all of the same choices that their administrator(s) do. That is because Register Event is set up to be team-oriented, and provides team leaders with the maximum ability to control their teams.
Register Event offers different options for export to administrators, depending on the level of service they have signed up for. These service levels are likely to change so please see our pricing page to learn more about which features are associated with which level of service. We describe the feature variations here.
- Message Exports
- Only Administrators for sites who have the appropriate level of Register Event service can export their forms data.
- The browser you use may provide you with the ability to control cookies or other types of local data storage.
- Your mobile device may provide you with choices around how and whether location or other data is shared with us.
Sharing and Disclosure
There are times when communications and related content and other user information may be shared by Register Event. This section discusses only how Register Event may share user information. Organizations that use Register Event may have their own policies for sharing and disclosure of information they can access through Register Event. Register Event may share information:
- With consent, to comply with legal process, or to protect Register Event and our users. When we have your consent or if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Register Event; or to detect, prevent, or otherwise address fraud, security or technical issues. If we receive a legal or law enforcement request for information we will do our best to notify the subject of the request if we are able.
- About you with your organization or team administrator(s).
- We may share your email address and team name with your organization. If the email address under which you’ve registered your account belongs to or is controlled by an organization (to be clear, we’re not talking about free web-based email providers like Gmail, Hotmail or Yahoo! Mail) we may disclose that email address and associated team names to that organization in order to help it understand who associated with that organization uses Register Event, and to assist the organization with its enterprise accounts. Please do not use a work email address for our services unless you are authorized to do so, and are therefore comfortable with this kind of sharing.
- In addition, there may be times when you contact Register Event to help resolve an issue specific to a team you are a member of. In order to help resolve the issue, we may need to share your concern with your administrator. When possible, we will try to mask or remove any identifying information before sharing these communications.
- That is aggregated and non-identifiable. We may also share aggregated or non-personally identifiable information with our partners or others for business or research purposes. For example, we may tell a prospective Register Event customer the average number of visits to a Register Event site in a day or may partner with research firm or academics to explore interesting questions about event-based registration websites. Again, this policy is not intended to prohibit the disclosure and use of aggregated or de-identified data.
Register Event takes reasonable steps to protect the information you provide to us as part of your use of the Register Event service from loss, misuse, and unauthorized access or disclosure. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no electronic or email transmission or digital storage mechanism is ever fully secure or error-free.
To learn more about current practices and policies regarding security and confidentiality, please see our Security Practices; we keep that document updated as these practices evolve over time.
Register Event is not directed to children under 13. If you learn that a minor child has provided us with personal information without your consent, please contact us.
We may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use Register Event after those changes are in effect, you agree to the revised policy. If the changes are material, we may provide more prominent notice or seek your consent to the new policy.